Frequently Asked Questions

Ultrashock Audio Essentials related questions:

  1. What quality are the sound files?
  2. Why aren't the files compressed?
  3. What are the restrictions on the audio?
  4. I would like to use the audio in a Radio and or TV production, do you have separate licenses available?
  5. Can the loops or sound effects be added to other music or edited to create different sounds?
  6. Can I sell the discs after I used them?
  7. What kind of support do you give with the files?
  8. Do I have to report the usage of your audio?
  9. Do I have to display any credit on a web site I created using audio from Ultrashock Audio Essentials?
  10. Once I buy Ultrashock Audio Essentials (and thus obtain a license), can I use it forever?
    Can I use it in various different projects?

Payment / Shipping / Tracking questions:

  1. What are the payment methods available?
  2. Shipping fees, methods, and rates.
  3. Do you ship worldwide? How about sales and import (custom) taxes.
  4. Tracking / Delivery Confirmation Numbers

 

Ultrashock Audio Essentials related questions:

01. What quality are the sound files?
All files are provided as uncompressed lossless stereo 16bit 44 kHz PCM WAV files, so they can be used immediately in your favorite multimedia authoring tools.

02. Why aren't the loops compressed?
To guarantee you the highest possible quality, and because it's impossible to create MP3's which are loopable.

03. What are the restrictions on the audio?
a) You may: (i) use a copy of the Audio only as background music audible to users accessing Your Web Site (as defined below) or for any other use not expressly prohibited by the License Agreement; and (ii) copy the Audio onto CD-ROM for back-up and archival purposes, provided the media containing any copy must contain "© Ultrashock 2004. All Rights Reserved." The term "Your Web Site" means commercial or education content developed by or for you, and maintained by or for you or a third party, that is stored on any computer accessible by the public generally via the World Wide Web or through an intranet.
b) You may not: (i) broadcast any portion of the Audio via television or radio; (ii) incorporate any element of the Audio into any game title for any major game development company; (iii) modify or create derivative works based upon the Audio; (iii) copy the Audio (except for back-up or archival purposes); (iv) rent or lease the Audio, in whole or in part; (v) transfer your rights to the Audio except to persons maintaining Your Web Site; or (vi) remove any proprietary notices or labels on the media containing any copy of the Audio. Also, you may not use any of the Audio for remixes. The Audio is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Any forbidden use shall immediately terminate your license to the Audio. We will prosecute violations of the License Agreement and applicable intellectual property laws to the fullest extent.

04. I would like to use the audio in a Radio and or TV production, do you have separate licenses available?
You can purchase a separate license for broadcast purposes. Cost will vary depending on the coverage (local, national, international). Please contact http://support.ultrashock.com

05. Can the loops or sound effects be added to other music or edited to create different sounds?
You cannot add any sounds or music loops found on Ultrashock Audio Essentials to a musical composition creating a derivative work of any kind.

06. Can I sell the discs after I used them?
When you purchase Ultrashock Audio Essentials you don't buy the sounds, you bought a license to use the sounds. Since you don't own them, you cannot (re)sell them.

07. What kind of support do you give with the files?
We do not provide any technical support with our files. If you have any basic questions you may post them in our forum at http://www.ultrashock.com/forums

08. Do I have to report the usage of your audio?
Our audio comes with a Royalty-Free License Agreement, so you do not have to report any usage. We do appreciate customer comments via email and would like to know how you utilize our product for future product development purposes.

09. Do I have to display any credit on a web site I created using audio from Ultrashock Audio Essentials?
Credit is not necessary but appreciated if you would like to include it.

10. Once I buy Ultrashock Audio Essentials (and thus obtain a license), can I use it forever?
       Can I use it in various different projects?
Ultrashock Audio Essentials comes with a Royalty Free License Agreement. This License is granted only to the person who purchased our cd and can be used on various projects. You do not need to obtain a separate license for each project.

 

Payment / Shipping / Tracking questions:

01. What are the payment methods available?
We accept payments via Paypal and credit cards are accepted through Authorize.net: Visa, MasterCard, Discover, American Express

02. Shipping fees, methods, and rates.

Shipping fees are not included with our product offering and we cannot guarantee items shipped without trackable methods. If you choose non trackable shipping you are doing so at your own risk.

  • Orders are processed for shipment during normal business hours (7:00 a.m. to 4:00 p.m. EDT Monday - Friday, excluding Holidays).
  • All orders received by 12:00 PM EDT are shipped the same day. UPS Next Day, UPS 2nd Day and UPS 3 Day Select are shipped same day if received by 4:00 PM EDT.
  • If any package is returned to our fulfillment partner's facility for any reason, we will work to resolve the issue in a timely fashion. Please make sure your email address and telephone number is correct during the ordering process so that we may contact you if necessary.
  • UPS deliveries are not available to PO Boxes or APO addresses.
  • UPS does not deliver packages on Saturdays or Sundays.
  • Ultrashock is not responsible for packages held by Customs.
  • Ultrashock does not pay for International Duty taxes. If a shipment incurs any additional charges the customer is responsible for payment.
  • Ultrashock is not responsible for brokerage fees incurred on International Shipments.

03. Do you ship worldwide? How about sales and import (custom) taxes.
We ship worldwide and do not cover any additional costs associated to the shipment of our product.

04. Tracking / Delivery Confirmation Numbers.

All Orders are shipped by our fulfillment partners located in Ohio.

UPS Tracking numbers: UPS assigns a Tracking number during time of shipment, but packages can only be tracked through the UPS website (www.ups.com) after 6 pm EST on the day they are picked up from the fulfillment center. A UPS Tracking number will give you relative information regarding your order including the time and date of every location your package passes through up to the final delivery stage with the shipping address specified in your order.

USPS Tracking Numbers: The USPS (United States Postal Service) does not offer tracking numbers but does offer Delivery Confirmation for their shipments.


 




* Prices are excluding shipping costs, tax & international duty taxes or brokerage/customs fees.
Please read our FAQ, Terms & Conditions and Return Policy for more info.

Ultrashock.com, LLC. | Plaza Tower I, 600 Anton Boulevard, 11th Floor | Costa Mesa, CA 92626 - USA